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Frequently Asked QuestionsThe key to a smooth move is organization. Based on our years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move. We have structured our frequently asked questions into three segments to assist you in finding your answers as quickly as possible. The three areas are: LET'S GET STARTED
When should I call a moving company?The earlier, the better. Although the actual van assignment may not be made until a few days before your move, it's wise to give your moving company from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule. Do I need an estimate?Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required. These shipments are handled by the local moving company. On long-distance moves our agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Our agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate. When is the best time to move?If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods. However, we believe you should move when it is most convenient for you. Factors involved in the decision may include:
If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule. How long does it take to move?This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.
How and when should I pay?All payments are due prior to truck being completely unloaded and will be processed by the foreman of the crew. QUESTIONS ABOUT MY BELONGINGS
Can my possessions be stored temporarily?If you are unable to take immediate possession of your new residence, your belongings can be stored in a local, safe storage facility. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse. Will my furnishings remain clean?We protect your upholstered furniture with furniture pads. Do my appliances need special attention?Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. It is the owner's responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company. Can I pack my china, glass and crystal?Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape. Cartons, paper and tape may be purchased from us for a small fee. Can I pack my clothes in a chest or dresser drawers?Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak. ITEMS THAT WE CAN'T MOVECan I move my frozen foods?Frozen foods can be moved, but only under specific, limited conditions. In most instances, we suggest that shipping arrangements be made through local frozen food locker plants, especially for a long-distance move. It is even easier just to use up the foods prior to the move or donate them to someone. Can I move jewelry and other valuables?In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value. We strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport. |
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